Taverner Research Back to Search Results

Company Details

Established 1991

Level 2, 88-90 Foveaux Street
Surry Hills NSW, 2010 Australia

Phone: 02 9212 2900
Website: www.taverner.com.au
Contact: Michael Trigwell
Email: research@taverner.com.au

Membership & Certifications

General Information

Full service research services

Taverner Research is a fully independent, full service Australian owned company that has been conducting high quality customised research for a diverse range of government agencies and commercial clients since 1991. Our Chairman, Philip Mitchell-Taverner has been a key player in the industry for over 40 years. The services we provide range from high level consulting with large scale methodology and strategic analysis through to data collection and desk research. 

  • High quality research
  • Independent
  • Australian owned
  • Solid reputation built over 18 years
  • Full service (research design, analysis and data collection services)

Core values
Our core values centre on delivering high quality customised research and research services within a dynamic working environment that encourages continual improvement. We place emphasis on client relationships and work in collaboration to provide tailored research solutions. 

In order to maintain a consistently high standard, we have developed an operational practice called 'The Taverner Way to Quality Research' which incorporates three vital elements that we build into every project: Insight, Strategy and Accountability. In addition, we employ Quality Assurance as a fundamental management principal and are fully certified to ISO 20252.

  • Quality
  • Integrity
  • Personal service
  • The Taverner Way

Expertise
Our Research Directors are experienced on both the client and agency sides and have a wealth of experience across a range of disciplines. We believe market diversification provides opportunities for synergy and the exchange of ideas and technology for the benefit of our clients. 

  • Government / Social
  • Transport / Infrastructure
  • Agriculture
  • B2B / B2C
  • Environment / Climate Change
  • Local Government / Community Consultation
  • Retail / Shopper habits
  • Children's research
  • Healthcare / Pharmaceutical / Animal Health
  • Telecommunications / IT
  • Travel / Tourism

Full service capabilities
We are a full service agency, our core services include:

  • Research design
  • Strategic insights
  • Qualitative research
  • Focus groups
  • Executive interviewing
  • Quantitative research
  • Online research (scripting and hosting)
  • Panel creation
  • Data collection (CATI, CAPI and online)
  • Data analysis
  • In-bound call facility (24 hour capability)
  • Interviewing in community languages
  • Recruiting (including respondents from traditionally 'hard to reach' segments)

Data Collection services
Our data collection service has full CATI, CAPI and Online capabilities and is set-up to service:

  • Independent researchers
  • Small and large operators
  • International agencies
  • Academic researchers


Taverner's data collection facility has served the industry for over 20 years and operates from our head office in Surry Hills and our offices in Coffs Harbour and Wollongong. We have Australia wide coverage, are fully accredited to ISO 20252 (IQCA equivalent for full service research agencies), use best practice methodologies and employ the latest technology. Our services and methodologies include:

  • CATI (45 stations, inbound/outbound)           
  • CAPI (Android, based tablets/devices)
  • Online (scripting, hosting, sample management), and
  • Face-to-Face (central location, intercept & door-to-door)

Taverner Research in practise
The Taverner way has assisted many organisations make intelligent decisions in all of the following areas.

  • Advertising development
  • Agriculture
  • Automotive
  • Competitive market information
  • Construction
  • Corporate communication
  • Customer attitudes
  • Education
  • Entertainment
  • Environment
  • Establishing brand strength and flexibility
  • Fast Foods
  • Federal Government policy
  • Financial Services
  • FMCG
  • Healthcare
  • Industrial
  • Information Technology
  • Insurance
  • Local Government policy
  • New business opportunities
  • New product development
  • Packaging design
  • Pharmaceutical product development
  • Predicting election results
  • Professional Associations
  • Professional Services
  • Recreation
  • Retail
  • Roads Safety
  • State Government policy
  • Telecommunications 
  • Tourism
  • Transport 
  • Waste, recycling and re-use
  • Water

Testimonials and references are available on-line or by talking to your Taverner consultant.

Research Society Members Philip Mitchell-Taverner Fellow QPR, Dr Don Porritt QPR, Michael Trigwell, James Parker QPR, Peter Watts, Sophie Philps, Crystal Le, Gordon Tan, Nicholas Beale

Key Personnel

Philip Mitchell-Taverner (Chairman) is an active fellow of the industry and has over 40 years experience in Market and Social Research in Australia. Philip's focus on providing high quality research with the highest standards of professional ethics permeates throughout the company.

Michael Trigwell (Managing Director) has a background in strategic marketing and management and is involved with the majority of our B2B and consumer clients. Michael's clients value his ability to ensure that research findings become actionable and deliver answers to business problems. Michael has overall responsibility for the running of the business and to ensure that quality results driven research is delivered for every project.

James Parker (National Research Director) has over 15 years’ experience as a research supplier. In 2006 he founded Jetty Research, a Coffs Harbour-based full service agency, which was acquired by Taverner in 2018. Prior to Jetty, James spent 20 years in media and finance, during which he was often a research buyer – meaning he understands the research experience from both sides of the fence. He now manages a team of skilled, passionate project managers and data analysts.

Peter Watts (Sales & Marketing Manager) brings the success he achieved with IRIS Research since 2015 to bear on key markets. With a focus on the right research solutions and strong account management support, Peter offers clients an exceptional market research experience.

Dr Don Porritt (Senior Research Director) has over 30 years experience specialising in statistical analysis and research design with a focus on Social and Government. Don's practical experience and strong academic background adds value to all our clients.

Sophie Philps (Field Operations Manager) manages our phone and face-to-face data collection teams. 

Research Fields:
  • Advertising
  • Automotive
  • Agricultural
  • Communication & Information Technology
  • Finance & insurance services
  • International markets
  • Media
  • Medical
  • Tourism & hospitality
  • Building & Construction
  • Distribution
  • Food and drink
  • Manufacturing
  • Retail (excluding food & drink)
  • Social/opinion research
  • Telecommunications
  • FMCG
  • Health
  • Other utilities
  • Pharmaceutical
  • Gaming
  • Infrastructure
  • Wholesale/retail
Research Methods:
  • Analysis and interpretation
  • Mail surveys
  • Brand health
  • Market modelling / sales forecasting
  • Business to business research
  • Market segmentation
  • Children's research
  • Multivariate analysis
  • Choice modelling
  • Mystery shopping
  • Consultancy
  • Continuous tracking
  • Corporate image / Corporate reputation
  • Packaging research
  • Customer satisfaction & loyalty studies
  • Data processing
  • Perceptual mapping
  • Pricing/promotions research
  • Employee/staff surveys
  • Product testing/new product development
  • Experimental design
  • Program evaluation
  • Face to face interviewing
  • Readership surveys
  • Feasibility studies
  • Retail audits
  • Service quality studies
  • Group/in depth analysis and interpretation
  • Group/in depth moderation
  • Group/in depth recruitment
  • Telephone interviewing
  • Internet usage studies
  • Website evaluation
  • Online interviewing
  • Web surveys

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