DBM Consultants Back to Search Results

Company Details

Established 1992

5 Guest Street
Hawthorn VIC, 3122 Australia

Phone: 03 8809 5333
Website: www.dbmconsultants.com.au
Contact: Maggie Alonso
Email: dbm@dbmcons.com.au

Membership & Certifications

General Information

General Information

For over 25 years DBM has been a force in the research consulting field. We specialise in financial services with over 40 financial clients, while boasting an equally as impressive record across multiple professional services industries including government, telecommunications and utilities. Our data-empowered consulting philosophy enables our clients to drive strategic opportunities that optimise and grow their businesses. Our proven experience and expertise in consumer and business services blends research, analytics and consulting to solve the most challenging problems facing clients today and beyond. While we’re a full service custom research consultancy, we also manage and deliver the most comprehensive financial services experience survey in Australia:

• DBM Atlas – The largest ongoing survey of Australian consumers and businesses, collecting feedback on their experiences with their banking, insurance, credit cards, superannuation and wealth management institutions

DBM provides expert insights to professionals ranging from strategists to marketers, product and customer experience experts, government and public sector stakeholders and in-house researchers and analysts. Our team of quantitative and qualitative consulting professionals is QPR and AMSRS accredited and offers a wide range of services suitable for any challenge.

Research Society Members Dhruba Gupta (Fellow) QPR, Kipling Zubevich, Kerry Sproston, Dr Russell Blamey QPR, Deirdre Watson.

Key Personnel

Dhruba Gupta (Research Society Fellow), Managing Director & Founder
Dhruba is renowned in the Australian research industry with over 30 years’ experience. He is an expert in financial services research, customised research design, pricing and segmentation.

Kipling Zubevich, Chief Executive Ofiicer
Kipling has over 20 years’ experience in senior strategy consulting and banking roles. As a DBM leader he provides advice to clients and research teams on business growth, customer retention and advocacy management.

Angela Baker, Executive Director, Research & Analytics
Angela has 20+ years experience driving fact-based decision making across a broad range of sectors. She currently leads our financial services and tertiary education practices.

Kerry Sproston, Executive Director
Kerry has 20+ years experience with a deep expertise in the social and government sector.

Tony Williams, Executive Director
Tony has 20+ years experience in research, with expertise in CX and Customer Advocacy.

Research Fields:
  • Advertising
  • Automotive
  • Agricultural
  • Communication & Information Technology
  • Finance & insurance services
  • International markets
  • Media
  • Tourism & hospitality
  • Distribution
  • Food and drink
  • Manufacturing
  • Retail (excluding food & drink)
  • Social/opinion research
  • Telecommunications
  • FMCG
  • Health
  • Other utilities
  • Gaming
  • Wholesale/retail
Research Methods:
  • Analysis and interpretation
  • Brand health
  • Market modelling / sales forecasting
  • Business to business research
  • Market segmentation
  • Multivariate analysis
  • Choice modelling
  • Consultancy
  • Non English speaking background
  • Continuous tracking
  • Corporate image / Corporate reputation
  • Customer satisfaction & loyalty studies
  • Desk research/market analysis
  • Pricing/promotions research
  • Employee/staff surveys
  • Product testing/new product development
  • Program evaluation
  • Face to face interviewing
  • Service quality studies
  • Group/in depth analysis and interpretation
  • Group/in depth moderation
  • Syndicated studies
  • Telephone interviewing
  • Internet usage studies
  • Online interviewing
  • Web surveys

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