The Social Research Centre Back to Search Results

Company Details

Established 2000

PO Box 13328
Law Courts VIC, 8010 Australia

Alternative Address:
Level 9, 277 William Street
Melbourne VIC, 3000 Australia

Phone: 03 9236 8500
Fax: 9602 5422
Contact: Dr Paul Myers (Quantitative Research) or Karen Kellard (Qualitative Research)
Email:, or

Membership & Certifications

General Information

The Social Research Centre provides the Australian social research community with access to world-class survey research and evaluation services and a full range of survey design, survey data management, evaluation, statistical consulting, analytical thinking and qualitative methodologies. Our motivation stems from the desire to collect data of the highest quality, undertake research in the public good, enhance knowledge and contribute to improved service delivery and informed decision-making. Our goal is to be internationally acknowledged as a ‘centre for excellence’ in social research and evaluation.

Our services include:

  • Survey methodology and survey execution
  • Questionnaire design and testing (including cognitive testing)
  • Qualitative research (including online qualitative research)
  • Survey data management
  • Evaluation
  • Statistical advisory services
  • Analytical and interpretative reporting

The Social Research Centre is owned by the Australian National University (ANU) and enjoys unprecedented access to ANU researchers and ANU’s world-class research environment. We operate a 110-station Computer Assisted Telephone Interviewing call centre and employ over 90 permanent staff, including 65 research, evaluation and analytical staff. In 2016 we established Life in Australia™ - Australia’s first national probability-based online panel.

Our areas of expertise include, but are not limited to, the following :

  • Australian society
  • Education and training perceptions and outcomes
  • Health and well-being
  • Employment transitions and the labour market
  • Research and evaluation methods
  • Business and employers
  • Social marketing campaign evaluation
  • Marginalised and vulnerable communities
  • Service experience and outcomes

Research Society Members Alistair Wilcox, Anna Lethborg QPR, Anna Truong, Ashleigh Buttigieg, Benjamin Phillips, Caitlin Rawding, Charles Dove, Colette Mortreux, Daniel Smith, Darren Pennay Fellow & QPR, Diana Nguyen, Diane Herz, Dylan Rapsey, Eugene Siow, Gareth Robinson, Graham Challice, James Morrison, Jason Marriott, Karen Kellard, Karly Day, Laura Rimington, Lenneke Broeze, Liz Ernst, Matilda Page, Natasha Vickers, Nikki Honey, Paul Myers QPR, Ros Lording QPR, Sam Barrett, Tina Petroulias QPR, Wendy Heywood, Winnie Teng.

Key Personnel

Diane Herz (Chief Executive Officer)

Darren Pennay (Founder & Executive Director Research, Methods & Strategy)

Graham Challice (Executive Director, Major Projects)

Paul Myers (Executive Director, Quantitative Research Consulting)

Karen Kellard (Executive Director, Qualitative Research Unit)

Pam Muth (Executive Director, Education Research and Strategy)

Benjamin Phillips (Senior Research Director, Survey Methodology)

Janine Reid (Chief Operating Officer and Company Secretary)

Dina Neiger (Chief Statistician)

Rob Sturgeon (Chief Information Officer)

Grant Lester (Director of Operations)

Research Fields:
  • Advertising
  • Agricultural
  • Communication & Information Technology
  • Media
  • Social/opinion research
  • Telecommunications
  • Health
  • Other utilities
  • Infrastructure
Research Methods:
  • Analysis and interpretation
  • Mail surveys
  • Business to business research
  • Market segmentation
  • Multivariate analysis
  • Consultancy
  • Non English speaking background
  • Continuous tracking
  • Omnibus surveys
  • Customer satisfaction & loyalty studies
  • Panel
  • Data processing
  • Desk research/market analysis
  • Employee/staff surveys
  • Experimental design
  • Program evaluation
  • Face to face interviewing
  • Readership surveys
  • Service quality studies
  • Group/in depth analysis and interpretation
  • Group/in depth moderation
  • Syndicated studies
  • Telephone interviewing
  • Online interviewing
  • Web surveys

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