Webinar: Research & design user experiences

17th Nov 20


This webinar provides a set of practical principles for conducting effective User Experience (UX) research.


  • Best practices in User Experience research
  • How to conduct usability testing
  • How to use visual design principles for mapping customer journeys by persona.

Learning Outcomes

By the end of this webinar, you will have learnt:

  1. How to apply current best practices for designing and conducting user experience research.
  2. Practical ways of conducting usability testing
  3. How to report UX research using the latest visual design principles


Jo Cooper - Commonwealth Bank, Sydney

Jo Cooper is Research & Design leader at Commonwealth Bank, where she is responsible for Service, Product & Human centred Design.

Event information

Date: 17th Nov 20

Start Time:
NSW | ACT | VIC | TAS: 1:00pm - 2:00pm
QLD: 1:00pm - 2:00pm
SA: 12:30pm - 1:30pm
NT: 12:30pm - 1:30pm
WA: 11:00am - 12:00pm

Arrival Time:
5 mins before start time - please make sure you have downloaded the program and be ready to start.

your PC

QPR Points: 10

Member Price: AU $ 88.00

Non-member Price: AU $ 120

Your Price: AU $ 120.00


Registrations Open: 22nd Apr 19 12:00 AM

Registrations Close: 18th Nov 20 5:00 PM